Expertise

My career has been shaped by a passion for collaboration, problem-solving, and delivering impactful results. From leading high-value projects to mentoring teams, I focus on creating meaningful connections and driving success at every step. With certifications in CAPM, Google Project Management, and Agile methodologies, I’m committed to learning, growing, and helping organizations achieve measurable outcomes through innovative solutions.

HIGHLIGHTS

Certified Associate Project Management Professional with 15+ years of experience, 5 years leadership in organizations ranging from 5-1500 employees and $250K - $400MM in revenue.

Directs cross-functional technical teams to implement large-scale service contracts for a Fortune 50 client across 1,000+ locations, delivering installation and activation of advanced telecommunications infrastructure.

Strategic planner that executed a comprehensive assessment and integration of technical systems for a Cloud Services Provider and 150 locations of a National Healthcare organization, streamlining IT infrastructure and eliminating redundancies to enhance operational efficiency.

Independently designed a comprehensive project plan and timeline to onboard an Enterprise customer spanning 36 locations within 45 days, exceeding client expectations with high satisfaction.

Momentum Telecom

Momentum is a global cloud services provider with 550+ employees and $325MM in revenue, offering a comprehensive product suite including connectivity, cloud voice, and network solutions for small to enterprise businesses.

Responsibilities & Achievements:

Manage a portfolio of 20-60 concurrent projects to improve connectivity for clients while collaborating with technical teams and maintaining service excellence.
Partnered with cross-functional teams, including software engineers using C++ and field engineers configuring VoIP phones with XML, to ensure seamless project delivery and resolve critical deployment issues.
Collaborated with Teams engineers to deploy Microsoft Teams Operator Connect instances using PowerShell and Microsoft Azure, enhancing client connectivity.
Drove successful delivery of 194 projects in FY 2024, maintaining key performance metrics and ranking #2 among 36 project managers in productivity.
Mentored and provided technical guidance for Project Coordinators during their first six months of employment.
Worked with leadership to establish processes to enhance productivity, reduce risks, and ensure adherence to project schedules and projections.

Skills:

Leading high-value, complex project portfolios.
Aligning cross-functional teams to achieve shared goals.
Mentoring and supporting new team members.
Process improvement and risk management strategies.

Aligned Tek

Aligned Tek is a privately held Cloud Services provider with 25 employees and $2.5MM in revenue, delivering hardware, software support, web hosting, and security solutions for small to medium-sized Medical and Dental Practices throughout AL and Central FL.

Responsibilities & Achievements:

Analyzed business workflows and compliance requirements to uncover and mitigate operational and security vulnerabilities, advancing privacy and security protocols to align with HIPAA mandates.
Leveraged A+ and Network+ expertise to enhance IT system reliability and address network deficiencies, optimizing performance.
Executed a Go-to-Market strategy, including phone and email scripts, growing the IT Consulting funnel from $0 to $225,000 in six months and generating $131,000 in revenue.

Skills:

Streamlining operations through workflow optimization.
Enhancing IT reliability in high-stakes environments.
Problem-solving with a focus on long-term results.
Data security and compliance expertise.

Digital Visibility Concepts / Agent 1099

Digital Visibility Concepts and Agent 1099 were two separate companies with the same ownership, focused on creating digital marketing campaigns for small businesses throughout the United States. The companies utilized SEO, Social Media, and Programmatic Advertising Campaigns to generate an average of $100K in monthly revenue.

Responsibilities & Achievements:

Maintained a high-volume client pipeline using Monday.com, optimizing project workflows and ensuring timely communication across stakeholders.
Liaised with production teams to create digital marketing campaigns, generating $25K in monthly recurring revenue by acquiring over 100 new clients.
Fine-tuned project scopes for marketing deliverables, aligning stakeholder goals with measurable outcomes.

Skills:

Driving growth through targeted marketing strategies.
Building strong relationships with clients and stakeholders.
Leveraging analytics to refine and improve outcomes.

Crimson Homes Magazine

Crimson Homes Magazine is a privately held Real Estate magazine with $500K in revenue, creating digital and print marketing materials for Real Estate Professionals. The primary market is Central AL.

Responsibilities & Achievements:

Streamlined production workflows to improve efficiency, enabling the completion of high-quality digital and print marketing materials within 24-hour deadlines.
Formulated advanced operational strategies to address scheduling and production deficiencies, increasing output from 2-3 to 3-5 properties per day, resulting in a revenue increase of over 30%.
Finalized new agreements with key stakeholders, expanding the client base and generating $75K in revenue in the first year of market expansion.

Skills:

Enhancing productivity through team collaboration.
Creating scalable systems for operational success.
Aligning workflows to achieve measurable outcomes.

Cbeyond

Cbeyond was the first local publicly traded VOIP provider in the U.S., spanning 10 cities with 1500+ employees and generating $400MM in annual revenue. Cbeyond provided small business applications and cloud services, including phone systems, Microsoft Exchange, antivirus protection, web hosting, and mobile devices.

Responsibilities & Achievements:

Led teams of 8-12 IT Consulting professionals in a defined territory throughout metro Atlanta, reporting to the VP/GM, and responsible for generating at least $360K in total contract value per month.
Deployed various instructional methods (books, social media, formal sales training) to enhance consultants' communication, negotiation, and interpersonal skills, resulting in over 25 team promotions.
Achieved #2 National ranking among 60 Managers with 181 customer acquisitions in 2011, generating $3.1M in total cloud services contract revenue.

Skills:

Developing and mentoring talent for leadership.
Strengthening client relationships through strategic solutions.
Building a culture of accountability and collaboration.

TSS Photography

TSS Photography is a privately held franchise network of 150+ photographers providing school and sports photography solutions.

Responsibilities & Achievements:

Managed a network of over 150 photographers, creating systems and training programs that empowered teams to excel.
Designed and implemented training programs for non-technical users, ensuring seamless adoption of digital workflows for online and onsite sales.
Reduced turnaround times for deliverables by 40%, enhancing client satisfaction and enabling a 25% revenue increase.
Created a comprehensive operational manual to standardize event photography processes and improve efficiency.

Skills:

Leading large teams with empathy and clarity.
Developing training programs that inspire growth.
Building systems that support long-term success.

Certifications

Certified Associate in Project Management (CAPM) – PMI
Data Landscape of Generative AI for Project Managers – PMI
Practical Application of Generative AI for Project Managers – PMI
Talking to AI: Prompt Engineering for Project Managers – PMI
Hybrid Project Management: Combining Agile and Predictive Methods – LinkedIn
Agile Project Management – GOOGLE / COURSERA
Career Essentials in Project Management – Microsoft and LinkedIn
Google Project Management Certificate – Coursera
Foundations of Project Management – GOOGLE / COURSERA
Project Initiation: Starting a Successful Project – GOOGLE / COURSERA
Project Planning: Putting it All Together – GOOGLE / COURSERA
Project Execution: Running the Project – GOOGLE / COURSERA

Expertise

HIGHLIGHTS

Momentum Telecom

Responsibilities & Achievements:

Aligned Tek

Responsibilities & Achievements:

Digital Visibility Concepts / Agent 1099

Responsibilities & Achievements:

Crimson Homes Magazine

Responsibilities & Achievements:

Cbeyond

Responsibilities & Achievements:

TSS Photography

Responsibilities & Achievements:

Certifications

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